All returns must be processed within 30 working days of your order. Returned items must be unworn & in perfect condition. Full priced orders have the option of receiving a full refund or an exchange for a different size or style. If an item is ordered using a discount code or as part of a sale it will not be eligible for a refund, only exchange. Please put a # before your order number. Any orders from outside of the UK please contact customer service +447425873172.